REFUND POLICY

Last Updated: 15 October 2025

At SETTO.SHOP, customer satisfaction is our top priority. We understand that sometimes you may need to return or cancel an order. This policy outlines our refund, return, and cancellation procedures.

1. Cancellation Policy

  • Orders can be canceled only before they are shipped.

  • To cancel an order, please contact our customer support immediately:

  • Once an order has been shipped, it cannot be canceled, and the standard return process applies.

2. Return Policy

We accept returns under the following conditions:

  • The product is damaged, defective, or incorrect.

  • The return request is made within 7 days of delivery.

  • The product is unused, in its original packaging, and includes all tags and accessories.

Steps to Request a Return:

  1. Contact our support team via email or phone with your order number and issue.

  2. Our team will guide you on return shipping.

  3. Once the returned product is received and inspected, we will process your refund or replacement.

3. Refund Policy

  • Refunds are processed using the same payment method used to place the order.

  • Refunds may take 7–10 business days to reflect in your account, depending on your bank or payment provider.

  • Shipping charges are non-refundable, except in cases where the return is due to our error (damaged, defective, or wrong item).

4. Exchange Policy

  • If you wish to exchange a product, the same conditions as the return policy apply.

  • Exchanges are subject to product availability.

5. Contact for Returns and Refunds

If you have any questions or need assistance with returns or refunds, reach out to us:

  • Email: SETTO.SHOP@OUTLOOK.COM

  • Phone: +91 9016339707

  • Address: N-403, Gokuldham Township, Dindoli, Surat City, Udhna, Surat City, Surat, Gujarat – 394210, India